Refund policy

Refund, Return & Exchange Policy

Because BBK CREATION products are made to order and/or customized, all sales are final. We do not accept returns or exchanges for incorrect size selection, change of mind, or buyer preference.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect due to an error by BBK CREATION, email shop@bbkcreation.com within 3 business days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item
• Photos of the packaging, when applicable

After review, an appropriate resolution may include a replacement, correction, store credit, or refund.

Please do not discard damaged merchandise or packaging before your claim has been reviewed.

Changes & Cancellations

Contact us as soon as possible if you need to request a change or cancellation.

Because production may begin shortly after an order is placed, changes and cancellations cannot be guaranteed once production has started.

Refunds

If BBK CREATION is unable to fulfill your order, or when a refund/credit is otherwise required by applicable law, an approved store credit will be issued.

Handmade Variations

Many BBK CREATION items are hand-finished. Minor variations in rhinestone placement, embellishment, print positioning, or other handmade details are part of the unique nature of the product and are not considered defects.

Questions? Contact shop@bbkcreation.com.